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Remote Hands

Dataweb Global’s Remote Hands service provides on-site technical assistance for enterprise clients and infrastructure operators requiring secure intervention at the cabinet or cage level. All tasks are performed by trained personnel under your direction, with full auditability and adherence to compliance requirements.
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Operational Precision

Power Availability
Backed by dual independent power feeds and on-site generator redundancy to ensure uninterrupted operations.
High-Capacity Cross-Connects
Designed to support bandwidth-intensive workloads and enable efficient inter-site replication.
Multi-Carrier Uplink Diversity
Each location offers upstream path redundancy to facilitate traffic rerouting and optimize recovery times.
Redundant Power Architecture
Backed by dual power feeds (A+B) and on-site diesel generator redundancy.

Operational Delegation

Remote Hands gives infrastructure teams a reliable extension on-site—executing precise physical tasks on hardware, cabling, and diagnostics while maintaining full operational control and auditability.

Task-Scoped Execution

All actions are pre-approved and scoped per request, with clear handoff protocols and permission boundaries.

Portal Integration

Initiate, monitor, and review task execution through the Dataweb portal. Real-time updates and complete transparency.

Controlled Access

Physical zones gated by biometric authentication and monitored by surveillance systems with log retention.

Escalation Alignment

Define authorized roles, priority levels, and after-hours procedures per location or workload type.
Architecture

Task Categories

Category
Description
Power & Diagnostics
PDU status checks, soft/hard reboots, circuit load validation
Cabling & Connectivity
Cross-connect patching, cable tracing, labeling, physical loopback tests
Hardware Handling
Rack/derack, LED status reporting, inventory validation, KVM re-seating
Visual Confirmation
Photos, indicator checks, air flow verification, cable integrity inspection
Coverage

Facilities Coverage

Hosting

These sites provide the foundation for reliable, secure, and scalable hosting — whether for production systems, regional workloads, or global applications.

Hosting

Amsterdam, NL

Europe

Digital Realty, AMS17
Digital Realty, AMS3
Equinix, AM7

Ashburn, US

USA

Equinix, DC10

Hong Kong

Asia

Equinix, HK1

These sites provide the foundation for reliable, secure, and scalable hosting — whether for production systems, regional workloads, or global applications.

Control & Continuity

Built for Compliance and Operational Assurance

Security & Сompliance

Dataweb Global operates exclusively within partner facilities that implement rigorous security at the physical, network, and procedural levels. These facilities employ multi-factor access controls, monitored surveillance, and segmented infrastructure zones to protect critical assets. For clients with enhanced data handling requirements, we can arrange isolated “zero-access” environments and provide detailed audit logs upon request.

Operational support

Our services include structured onboarding with asset mapping and rack labeling, continuous monitoring of environmental conditions, and remote hands support for diagnostics, cabling, and hardware replacement. Clients benefit from scheduled access coordination, complete incident traceability, and compliance reporting as part of ongoing operational management.
Lifecycle Services

Hardware Supply Chain &
Admin Services

Enterprise-grade hardware selected for uptime and lifecycle efficiency.

Optional procurement and logistics handling.

Duty Team for hardware monitoring, escalation, and diagnostics.

Secure storage and certified disposal of retired assets.

Network

Network Infrastructure & Interconnection

Peering & Interconnection Access

Connect to regional and global exchange points in a carrier-neutral environment, with flexible routing and peering options.

Upstream Transit Availability

Access multiple Tier 1 providers for high-performance internet transit, delivered with redundancy and full routing autonomy.

Network Resilience Design

Built-in failover and redundant uplink paths ensure network continuity and stability under all load conditions.

Metro-Scale Data Center Links

Dedicated fiber paths between facilities support cross-site replication, distributed infrastructure, and high availability.

Core Fabric Architecture

A high-capacity, logically segmented backbone designed to support secure multi-tenant environments and performance-intensive workloads.

Cross-Connect Infrastructure

Structured patch panels and labeled interconnects enable efficient, low-latency connectivity between tenants, carriers, and service zones.

Why Us

Why Dataweb Global Group?

We combine fast response times with infrastructure-level expertise.

Built for Accountability

Every action executed by our technicians under recorded procedures with access logs.

No Third-Party Dependencies

All work is performed in-house. No external contractors or delayed dispatch.

Aligned to Enterprise Expectations

Service tiers, role-based access controls, and comprehensive documentation to support operational governance in regulated environments.

Support Aligned to Infrastructure

Specialized expertise and structured lifecycle operations—delivering consistent, high-quality outcomes not found in generic managed services.

faq

Frequently Asked Questions

Can Remote Hands be scheduled in advance?

Yes. Interventions can be pre-arranged to align with maintenance windows, project milestones, or planned configuration changes.

Is Remote Hands available across all partner data centers?

Yes. Remote Hands support is provided in all partner facilities where your infrastructure is hosted, subject to site-specific procedures and access policies.

Can Remote Hands support planned infrastructure changes?

Yes. Tasks can be scheduled to coincide with upgrades, migrations, or reconfigurations, ensuring alignment with your project timelines.
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Reach out to discuss your infrastructure goals, deployment needs, or technical challenges.

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